Managed and documented customer issues in detail in Remedy CRM and if necessary escalated. Worked with Avaya engineers to isolate and resolve voice issues on Avaya G700 gateways and S8300 media servers. Networking and connecting computers within the same organization to enhance communication. Installed Madge Access Switch at customer premise. Documented system workflow using Collaborative Commerce software. Provided voice and data support for 2200 Home Depot locations in the US and Canada on a managed MPLS network. Built trunk groups and dial plans for customer's applications. Always, always, always use a 3rd person pronoun-less tone here. Skills : C, Java, System Verilog, SoC, VLSI, Verilog, Python, Algorithms, Networks, SQL. Trouble shooting of WAN connectivity problems. Network Support Engineers are responsible for maintaining and troubleshooting communication networks like LANs or VoIPs. Creating firewall rules on Palo Alto Panorama for a complex Network infrastructure. Focused on providing secure networks for Enterprise & Ecommerce Networks. They install and connect printers, copiers, and faxes to the computers and maintain them regularly… Provided detailed solution documentation and training. Plans and support network and computing infrastructure. Maintenance and Troubleshooting of LAN connectivity problems using Ping, Trace route. The work experience section should be the detailed summary of your latest 3 or 4 positions. Assisted in troubleshooting LAN connectivity and hardware issues in the network. Performed code upgrade on the Cisco firewalls. Summary : Over 8+ years of Experience in network engineering, designing, integration, deploying, maintaining and supporting broad range of LAN/WAN communication systems and troubleshooting LAN, WAN, MPLS in branch, campus and Data center environments. Network Support EngineerNippon Telegraph & Tel. Coordinated Network Engineering in the replacement of accelerated network routers for Cisco. Work with colleagues around the globe to ensure that issues are properly handed off and worked around the clock when necessary. Analyze business needs and new technology and make recommendations. Summary : Dedicated Network Security professional with several years of experience. Ensured internal computer network is running smoothly with maximum data flow. Trained new hire personnel in Computer Basics, Security, Microsoft Outlook, and Network File Sharing. Upgraded and expanded computer network system. The job role of a Network Support Engineer is to design, build and analyze computer or data systems of the organization. Conducted on-site analyses of customers' existing infrastructure and system design. Create, resolve and close escalated trouble tickets using Remedy and Cisco MAP ticketing system. 1. network support engineer. Performance monitoring of various applications and web servers to maintain quality of service and network stability. : +91-********** Career Objective. Provided network support functions to troubleshoot, isolate and resolve LAN and WAN problems like network latencies, routing and data flow issues. Testing of computers and ensuring that computer systems are functioning properly. Performed Route Filtering and Route Manipulation by applying distribute-lists, route-maps and offset lists. Making changes to the Routers/Switches/Waas devices/IP telephones configuration as desired. Provided technical consulting for Enterprise Network Document Imaging software and suite of B2B, Team Leader on migration project of 27 east coast branches install Windows Server 2008, to upgrade 500+ pc's from Windows Vista & XP to Windows 7, while also upgrading from MS Office 2003 & 2007 to MS Office 2010, Provide production level support for Windows Server 2003 & 2008, Windows 7 and MS Office 2010, Maintain availability of LAN/WAN resources in multi-domain Microsoft Windows 2003 Server Active Directory Environment, Ensured daily backup of critical servers, oversee backup, remote control, and disaster recovery functions, Member datacenter migration project to virtualize the Atlanta datacenter servers on VMware ESX Server 3.5 and HP servers on EMC storage with Novell PlateSpin. Contact No. Ensured resolution to all support calls within the agreed customer Service Level agreements. Responsible for layer 2 security which was implemented using a dedicated VLAN ID for all trunk ports, setting user ports to non-TRUNKING, deployed port security when possible for user ports. Install new, and maintain existing hardware and software. Skills : Nortel Real Time Networking NCTS, Nortel Passport Certified NNCSS, Structured Cable And Wiring, Frame Relay Routing, ATM Routing, TCP/IP, Unix. Develop, deploy and document processes and procedures for support tasks and activities. Responsibilities mentioned on a well-written example resume for this job include solving technical issues, ensuring network security, improving their job knowledge, and providing technical support to customers… Network Support Engineer Resume Summary : Over 9 Years of experience in IT industry with managing and maintaining various Network Infrastructure, remote support requirements and IT security. Provided LAN/WAN support of 550 users in U.S. and Europe including hardware configuration, softwareinstallations, application and administration on multi-platform environments. Lead Fiber Migration Project that netted over $1 million savings. Manage user accounts, email, anti-spam and anti-virus. Configured, implemented, and supported Cisco routers (2800s, 3800s), switches (2960, 3550, 3560, 4500), and firewalls (PIX, ASA 5500s), Troubleshot and resolved LAN/WAN connectivity issues, Configured, implemented, and troubleshot layer 2 switching: Trunking, RSTP+, EtherChannel, Inter-Vlan, and HSRP, Configured, troubleshot, and optimized routing protocol: EIGRP and OSPF for lowest latency, Built and maintained Visio documentation database of network topology, Managed and monitored all network devices. Hands-on experience in implementation and troubleshooting of BGP, OSPF, IPV4 and Ethernet Protocols. Designed, validated and implemented LAN, WAN & WLAN structure to suite client's need. Implement and troubleshoot Site to Site as well as Remote Access VPNs using Cisco ASA firewalls. Skills : Bridges, Routers, Switches, and other peripheral devices. Network Support Engineer Harris Technologies, Port Arthur, TX October 2014 – Present . Strong experience in Network security … Troubleshoot layer 1, 2, 3 issues for [company name] customers via Cisco, Arista, and Juniper devices, Assist with and oversee changes to network configuration LAN/WAN infrastructure, Advise and escalate various networking issues in accordance to company policy and SLA agreements, Work with Internet Service Providers and hardware vendors to troubleshoot major network outages, Actively assist Systems, Performance, and Security Engineering teams with various network events, Performed expensive NT Server and Novell 4.11/5 Administrator tasks, Coordinated Oracle 8i servers in multiple servers Unix/NT/Novell environment, Working knowledge of TCP/IP and LAN switching technologies, Worked on WAN management problems which involved supporting CISCO routers and switches, Configured Dell PC's with NT Workstation 4.0, Windows 2000, and Windows 98/95, Responsible for complete corporate Laptop support, Configured VPN environments for remote access, Resolved 25-50 telephone & email support calls daily. Administered users, computers, groups, and organizational units in Active Directory. To continue to grow technical and management skills, and obtain key certifications. New Cityland, CA. Troubleshooting and support for wide Area Networks including frame-relay, X.25, ISDN BRI and PRI, T1, T3 and ATM. Studied and analyzed client requirements to provide solutions for network design, configuration, administration, and security. Perform variety of network engineering tasks, system analysis, troubleshooting, configuration, management, operational and maintenance oversight of complex local/wide area Network at a customer site, assist customer in managing the network, Installation and configuration of servers, workstations, Internetworking equipment and services in a heterogeneous network environment. Supported client facing network with over 2000 clients worldwide. Skills : Network Tech, Network Administrator. How to write Experience Section in Engineering Resume, Action Verbs to use in Engineering Resume, How to present Skills Section in Engineering Resume, How to write Education Section in Engineering Resume. For more information on what it takes to be a Network Support Engineer, check out our complete Network Support Engineer Job Description. Provided on-site initial configuration and installation of access routers in a POP network as a lead member of the technical team supporting Telefonica, a key ISP customer in Brazil. Rack mounted new servers in datacenter and remote locations as needed, installed/upgraded Windows 2000/2003 on production servers. Integrated ForeScout product to work together with Cisco, Juniper, Aruba, or other 3rd party network equipment. Provisioned, implemented, and troubleshot Cisco and Microsoft networks, Documented various operational processes, including customer-facing information, Managed customer presales, installation and support requests, Developed and executed inventory management operations. Installed and configured Cisco 4000, 7000 series routers, 29xxG series switches & RSM. Active Directory user's management and planning for authoritative and non-authoritative restore. Provided remote support to [company name] customers and field engineers. An efficient network engineer possess a great deal of technical skills and capabilities thus an ideal network engineer resume must have a well-defined, clear objective stating the applicant’s ability to … Designed IP Addressing schemes, VLAN tables and Switch port assignments, Trunking and Ether-channel implementation. An unspoken rule of writing a network engineer resume is that you don’t use a first person voice. Manage case load to help ensure that customers are satisfied with their support experience and ensure timely resolution to their issues. windows NT/XP.PDC/BDC. Skills : MS Office/MS Access 2010/Windows 7/Linux/Bash. Troubleshoot connectivity issues involving VLAN's, OSPF, QoS etc. For a larger establishments or corporations that have an internet connection, a skilled network engineer is needed to manage, implement, support … Supporting wide range of products from Cisco Systems, Troubleshooting of Routers and Switches. Upgrading the network by translating protocols like EIGRP to OSPF. Documented network problems and resolution for future reference. network Support Engineer level 1 work for 10,000 of networked devices including servers, routers and switches; Administration, implementation, maintenance and management of multiple specialty and legacy platforms from server to workstation… Installed and configured NetGear RP114 Cable DSL, NetGear 48 port switch, Cisco AIR-AP1242AG and Motorola Netopia 3346N-ENT Broadband Router. All rights reserved. Objective : Essentially a problem-solver and a team player who aims at contributing passion and skills in an exigent and dynamic corporate environment that allows an opportunity for growth whilst also achieving the organizational goals. Upgrade/migrate windows server software and exchange. I have over 9 years of experience in Networking, and I love working in a strong and friendly environment. Committed to meeting SLA agreements & info security compliance requirements by designing, building, supporting accordingly. Second, they want you to show Cisco, Microsoft, HP or Red Hat certs. Assisted with the setup and maintenance of the NSE support lab. Diagnosed issues and made software/setting adjustments as necessary, including reconfiguring network devices with faulty operating systems. Redistributing from RIP to OSPF and vice versa by implementing Hub and Spoke topology with a Frame Relay Switch. Coordinated with other departments to resolve customer issues and to determine appropriate triage and escalation path where necessary. Concurrently responsible for maintaining security and availability of east region datacenter supporting multiple production environments. Ensured that proper procedures were followed and assisted if necessary. Provided assistance and troubleshooting as a Tier 2 support engineer via phone and email for resolvingtoken ring products ranging from network cards for the PCs to CAUs, LAMs, RAM and the switches to the system engineers, VARs, marketing representatives and the end-users. Network Support Engineer Resume Examples. Eager to learn new skills and take on additional responsibilities. Summary : Desires to work in a team-oriented environment on new or legacy software with concentration on planning, performing, managing and supporting applications. Firewall/Switch Administration. Working with developers, the design was based on SNMP gets for I/O, hard drive reads and write and CPU usage which convert to data usage and alerts in which the support group either repairs or informs the client of the issue. , ASM, WAM/AAM, iRules, Viprion, and security routing, RIPv1,,! Infrastructure of the company network devices, terminals, and report on the results /XP/Vista/7Server 2003/2008 LINUX. 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