The bank has now stopped phone support for most things which is just rediculous. Click Here . Whether we can offer you … There are so many better companies in this market space. It should be a) tiny and b) disappear when you close it. Hi Sarah, I'm sorry to hear you're having issues accessing your account. If they can sort this out I may stay with them (but keep a Metro account for emergencies). Eliminates 99.9% of Bacteria: Designed to kill 99.9% of unwanted oral bacteria, keeping your teeth healthy and your smile bright. So we can look into the issues you're having with our online banking & our mobile app, please get in touch on Twitter/Facebook. Sorry Smile, but I’m definitely not smiling any more. Replied on 27 October 2020. I don't even know if my money is safe now. Hi Terry, I'm sorry to hear you're unhappy with the service you've received. We're available 8am-6pm Mon-Fri, 9am-5pm on weekends. If you have any further issues you can also reach us on Facebook and Twitter. Today's issue is the cookies app - close it and you are disconnected after entering transaction details. Frequently down for scheduled and non scheduled maintenance, often for long periods. The amount of times the app/ online banking is unavailable is quite simply unacceptable these days, it’s not as if they give you a reason to be with them. Instead, I was told they had followed their code correctly and I had no recourse to follow for complaint. Thanks - Chris, Hi Abigail, I'm sorry you've been left feeling this way. Really poor service. The customer service started off good, but recently it has been downright dangerous.I messaged requesting a postal address but in turn I was given negligent advice putting my money at risk. Smile are usually quite good at getting back to me. I have various professional fees to pay y 01 Jan and now this isn't funny. When you select ok to remove it you are greeted with a largely blank screen with the option to go back to to the homepage only or contact us! Co-op Bank prepares to wipe away its Smile. smile, Britannia and The Co‑operative Bank are trading names of The Co‑operative Bank plc, which is a member of the Financial Services Compensation Scheme (FSCS). If you're still having this issue please call our customer services on 03457 212 212 so they can look into this further. Im really surprised to read some of these reviews. The service is so cumbersome and when you send recommendations, they are not interested. Covid-19 Advisory: Requested to contact the service directly to get operational hours and availability of products. and are subject to status and our lending policy. What happened to me was bad enough, but to effectively just be told “Tough, we're not giving you a reason and if we do it again next time you’ll just have to suffer” is the most extraordinary response to a complaint from a loyal customer that I have ever experienced.Why would anybody want to bank with somebody that treats customers like this? Todays issues :- The app isn't working at all and the website advises you of the Cookie policy but when you try to close that message down the site stops responding.Time the Banking Ombudsman took a long hard look at what's going on there are clearly serious problems. Very disappointed. We're aware of an issue with online banking access and this has been raised with our IT team. Now ? She was THE most irritating person they could muster up to serve customers. Hi Michael, I'm sorry for any inconvenience caused by this and to hear you're thinking of leaving. We wouldn't want to lose you as a customer because of this. You BUNCH OF AMATEURS Cowboys would offer a better banking experience :-(. Smile had somehow cancelled that DD that was due on the 25th Sept and now has that money in my closed account. View SMILE BANK DENTAL CLINIC on Map. Just been left hanging on the phone for over 5 minutes while the customer services person went off. Our IT team are aware of an issue with our smile mobile app and they're working to resolve this. Smile is a British banking brand; founded in 1999, it operates as a division of the Cooperative Bank and was the UK’s first fully digital bank. I had a thrity minute wait to talk to customer services who were ignorant of the code that was being given for the refusal. App crashed again during banking transaction, really Smile get it sorted or I'm off. - Dan, Thanks for your review Trudi. - Dan. These customer reviews can help you uncover important qualities of a financial institution that rates and statistics alone can not reveal. Box 101, 1 Balloon Street, Manchester M60 4EP. Back in the day they really did offer an unprecedented level of customer service/ satisfaction, come on Smile, explain yourselves, and not with the usual limp lettuce apology you dish out every time someone complains. I'm moving my two accounts to another bank after many years with Co-op and will be glad to see the back of them. Have been with Smile since launch, but now - from being a pioneer internet bank - it's a retrograde internet bank. Ive left smile now, but on my switching day, my balance was 386.32 after a DD of 52.86 had left my account for my car insurance payment and then I noticed my balance was zero later that day. Used to be a great bank, no problems with online banking at all. Useless website. smile, Britannia and The Co‑operative Bank are trading names of The Co‑operative Bank plc, which is a member of the Financial Services Compensation Scheme (FSCS). - Chris, Hi Paul, we're aware of an intermittent issue with our mobile app and we're sorry for the inconvenience caused. How long is this internet bank going to be down, it’s 2020 and ridiculous that a bank doesn’t have the technology to sort it’s bank out. Although the system problems appear to have been resolved for the moment past experience has shown that this happy state is unlikely to last for more that a matter of days before this, or some similar, IT issues occur again. In my case, with my laptop screen size, it interferes with money transfers/ standing orders, messages (I have one I can't access) and credit card info. So my car insurance will now show a failed payment and this could potentially affect my credit score? When I cancelled my overdraft they didn't take it off the system and I then had to contact them again which took about 45mins on webchat. The team are available Mon-Fri 8am-6pm & weekends 9am-5pm on 03457 212 212. Our Live Chat team are available Mon-Fri 8am-6pm & weekends 9am-5pm. Smile Generation Financial Credit Card Review. Progressively worse as time goes on and it's a huge shame.The App is lacking the features that many others have including cheque deposit. Simple still lacks some essential features. Not moved with the times. It’s embarrassing service. Thanks a bunch Smile. When we log a complaint over secure message we have 3 working days to resolve it from the date you sent your message. Advice welcomed! Whenever I click on the login button on various browsers it never loads. Gave up waiting as seemed a ridiculous amount of time to change a visa verification password.Phoned back only 40 minutes wasted on the phone. CD rates are mediocre, and online bill pay will be a welcome addition, once Simple rolls it out. I can assure you we take customer feedback & recommendations seriously and we let our customers know when we make any changes to our products or services. The level of service has declined progressively , I have recently had numerous " possible fraud alerts .. but it impossible to get thro to speak to someone even when they initiate the call. It's just awful. Smile bank works very well UNTIL you need to speak to someone, then it is terrible. Moved Banks today. We really appreciate your loyalty over the last 20 years :) - Chris, Hi Jamie, I'm sorry for any inconvenience caused. I have held a smile bank account for almost 20 years now and I highly recommend it. Tina J Grant. - Dan, Hi Craig, I'm sorry to hear you've switched to another provider. I have had accounts with Cooperative Bank and Smile Bank for 16 years and have never had a problem with their services. Hi, I'm really sorry for the experience you've had and the inconvenience this has caused. All rights reserved. BUT - what is going on with the app being down so often? I feel sorry for the poor staff who on the large part have been great, must be horrible working there now. If we don't receive a reply then the complaint may be closed, but this would depend on the complaint. It will be a sad day as I have been a loyal customer for a long time but the failure for smile to get there act together leaves a lot to be desired. I always have a big inexplicable gap between Current Balance and Available Available balance. Thanks - Chris. Our IT have resolved this so you'll be able to login on the mobile app and online banking now. - Dan, Hi Russell, I'm sorry to hear your considering leaving us. What an utter waste of my time! - Dan, Hi Alan, I'm sorry to hear you're unhappy. The difference is night and day, way more features and an app that you can count on working. Visitors to DepositAccounts have left reviews for thousands of banks and credit unions. We really appreciate your comments and I'm glad you find our services easy to use :) - Chris, Hi Eleanor, I'm sorry to hear what's happened and you've decided to leave. Despite me telling her i have a screen dump showing my balance at zero and a payment sent to RAC on 25th. © 2021 Trustpilot A/S. They have closed most local branches and my nearest is now 46 miles away.Reported card fraud a couple of months ago and they still haven't sorted it out, I'm going to have to put on an official complaint. It has cut and cut its offering so much that despite having been with them for twenty years I'm off elsewhere in the New Year. Smile with confidence knowing that your dental health and comfort are our priorities at our Dental Clinic Call the number and its out of service. Used the credit card successfully to pay my fees so relieved but I’m now trying to decide where to move my banking to. According to their website, the creators of Smile Direct Club believed that everyone deserved a beautiful smile, which hasn’t always been possible when traditionally the cost of correcting your teeth could easily break your bank account. I have no other option but to raise with the financial ombudsman which I will, along with moving my money somewhere which will treat my financial security seriously with a less condescending customer service. Sometimes this message appears over the top of the screen where I need to select ok but I can't see it because this message appears over the top. I understand your frustration with what's happened and I'll make sure your feedback is passed on to our Digital team. Thanks - Chris. Web based online banking crashes Chrome browser repeatedly. All it says is ‘no connection try logging in again’ my internet is working fine. This is an issue we're aware of and working to resolve as soon as possible. When I complained the response was arrogant and dismissive giving me 2 days to respond and closing my complaint with no recourse to reply. Opened and account online on 12th Oct. Heard nothing until received a letter to confirm some details on the 26th by calling a 03 number. Did they seek help from a UX expert?Also, they keep closing Co-Op branches, and sometimes it's useful to have a physical presence.It's a shame, I like what the co-op stand for. Thanks - Chris, Hi Elsworth, thanks for the 5 star review. By James Titcomb 30 May 2015 • 20:00 pm . 121885). The week’s food shopping delivery for a family of four (I have two young children). - Dan, Hi Matthew, I'm sorry you've been left feeling this way. They must have had all the flunked out Geeks to do up the old one. Review titled Claremont Bank Surgery . Tried a card again and to no one's surprise they are still blocked. Ive left smile now but they still manage to screw things up. Very disappointed I’m wanting to check on my ins and outs and pending payments , I can’t Not very good at all. - Dan, Hi Mr Love, I'm sorry to hear you've decided to leave after 14 years. Smile Bank BAD Is anyone else still have their computer intact after trying to deal with Smile's "new" Website. Never had a problem in the past, but the service is starting to look dated and losing it's way. I WANT MY MONEY NOW £52.86! The smile banking website has been down too frequently of late. The Smile Bank, Malaga: Hours, Address, The Smile Bank Reviews: 4.5/5 The online bank doesn't even offer a way of paying cheques in online, unlike most physical banks that do have a branch. Cancelled my overdraft without notice and which made my card decline at the supermarket which was incredibly embarrassing. All weekend. Smile were trailblazing in their day, but the product is now dated, customer service is shocking, and the number of times you can't access the system is unacceptable. We are seriously thinking of leaving as this isn't great is it? Couldn't wait thirty minutes again so fired off a secure message. Website needs furthur updates to deal with high traffic, I think. There are ample funds in my accout. I recently applied for a smile account, I haven’t had a response if the account is active yet however I have received over 600 emails from them telling me there will be a delay, this is over 3, maybe 4 days, the emails are sent every 5 minutes and after contacting customer care twice about them (they hung up on me the first time) I was assured it would be sorted, either contact me and tell me if the account is set up or stop emailing me all together, this is beyond a joke nowUpdate, still not heard anything from them weeks after the application, I called customer care 3 times and still not resolved. If smile is systematically trying to turn customers away well done! If you can send us a secure message through online banking on our website or message us on Twitter/Facebook, this will allow us to get some more details from you to pass over to our IT team. Thanks - Chris, Hi Mary, I'm sorry for any inconvenience caused by this. simple to use - highly recommend. The App crashes halfway through transactions. If the customer facing front of the bank is this bad lord only knows what chaos and carnage is going on behind the scenes. Triodos Bank Reviews. I am looking for alternatives - the outages on the app are not acceptable - unless I am awake at 3am it seems I can never access my account!In a time where everything is digital, I reelly need to keep an eye on my accounts and money. Government bond yields stayed unusually low, supported by monetary accommodation, sustaining the search for yield. Tried to ring Fraud Helpline - was on hold for 30 mins. I understand your frustration in regards to access to our online banking and mobile app and I'll make sure your comments are passed on to our Digital team. Only the latest review will count in the company's TrustScore, Hi James, I'm sorry for any issues you've had accessing your account online recently. If you'd like to discuss any issues you've been having further you can send us a secure message via online banking or get in touch on Facebook or Twitter, quoting 'Trustpilot' in your message. In regards to the Cookie message, this is something we're still looking into and working to resolve as soon as possible. Have now been contacted by Customer Services who are going to talk to IT about the problems I’ve been having with new BACS payments. To manage your account in the meantime, you can use our mobile app or call our Customer Services team on 03457 212 212 (they're available Mon-Fri 8am-6pm & weekends 9am-5pm). Thanks - Chris, Hi Matt, I'm sorry about the issues you've experienced recently and this has caused you to leave. The App is easy to use, always up to date and you can access your savings account and credit card from the same log in. Like many others have said you used to be great but are now appalling. Have been trying to access my account on line for 3 days now. All was fine. I have felt like throwing it out the window, though I know it is the fault of Smile, not the computer. I feel bad for writing this review as reading the other reviews it feels like a pile on. I bravely ignored all the negative reviews about Smile (the internet bank!) I had chased it up several times in the meantime.I was expecting to be offered an explanation, a reassurance that this would not happen again (or at least advice on what to do if it does) and I would have thought that some form of compensation would be appropriate. If we block it, we block it, you’ll just have to phone us later in the day when we’re open and finally take you off of hold and answer the phone. So you are forced to select the ok for cookies then you lose everything you were trying to do! A day later was told that the cards were unblocked but that if the code was involved I'd need to call customer services. Hi Simon, I'm sorry for the experience you've had with us recently and you've decided to leave. Please return to the basics - strong customer support and a firm ethical backbone! I phoned to find out what had happened and they said I'd not renewed my yearly arrangement. I have used Smile for years and find it easy to use, readily accessible and the customer service is good. I’ve just had the most extraordinary telephone conversation with somebody from Smile. But in the meantime please try an alternative browser or use our mobile app if you can. Another option to manage your account in the meantime is to use online banking via our website. - Michelle, Hi, thanks for your 5 star review and your loyalty over the past 16 years. Get this address as SMS, Send SMS ZQD58P to 7732033330. I asked what I should do next time – I know full well that I will be paying the same store again in the future, on the same day of the week and at the same time, for roughly the same amount. Finally determined that the browser was just exceptionally slow after leaving it loading for more than 20 mins. We really appreciate it :) - Chris, Hi Rob, I'm sorry to hear you're frustrated. It's obvious their IT systems have completely failed so I have no confidence whatsoever now. I've tried Chrome, Firefox and Edge and it happens on all of them! Registered in England and Wales No.990937. I'll make sure your feedback about this process is passed on. The reason I'm switching is their online banking site. 4.35 / 5 Great overall rating. After a hell of a long time being with smile (20 yrs?!) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. Our IT team have been made aware of this and they're working to resolve this as soon as possible. While other banks had offered digital services prior to the founding of Smile, Smile was the first banking service to … Frustrating beyond belief. Credit facilities are provided by The Co-operative Bank p.l.c. I tried to remain loyal after many years of loyal banking but they just don’t deserve our custom now. Such a shame. Well, no it wasn't. If you'd like to discuss anything further you can get in touch on Facebook or Twitter, just quote Trustpilot in your message. I'm sorry to hear that you've had a bad experience with us and I'll make sure your feedback is passed on. I'll make sure your feedback about our services is passed on to our Digital team. If you've raised a complaint by email this would be escalated to our Customer Response team and they'll issue an acknowledgement letter and have up to 8 weeks to resolve the complaint, in line with Financial Conduct Authority regulations. Soon to be another bank defunct due to people voting with their feet. After a quick google, Bank View Smile Studios can up at 5* on google based on patients reviews and honestly I couldn’t believe it. If you're wondering whether Smile Generation Financial Credit Card is the right card for you, read on. What can I do to make sure these payments go through, and my family aren’t left without our weekly food delivery?Nothing you can do, I was told. But Smile Direct Club realized that the recent innovations in 3D printing and telehealth could completely change the invisible aligner market. We've had no other issues reported in relation to calls being disconnected. With Revolut, you’ll get a mobile-only current account and a debit card, but … Not me any more. Never Before Seen Whitening: A daily treatment of 15 minutes will lead to visible results in less than 7 days. Happy with a service I have used for 20 YearsI have had smile accounts for over 20 years, and I have been more than happy with the service. This bank before they sold it to these aliens used to be excellent, but now it is a mess. It's an issue we're looking into and working to resolve as soon as possible. Apart from all the downtime/ maintenance breaks, the biggest current issue - and has been for some time - is the giant Cookie Policy banner that obscures your information and the action buttons.Try to close it - it takes you out of the page. I’ve been a customer for ten years. Moved to Monzo who understand customer service. In regards to your account please contact our Customer Services team on 03457 212 212 so that they can resolve this for you. As part of your terms & conditions there are times we may need to check payments and in these instances we'll initially decline the transaction. Smile Bank reviews can help you to become Smart Money People by finding out what other customers have to say. Smile The Internet Bank free download - Internet Download Manager, Comodo Internet Security, AVG Internet Security, and many more programs - Dan, Hi Tony, I'm sorry to hear this. Read honest and unbiased product reviews from our users. Hi Shekhar, I'm sorry for the experience you've had so far. Smile Generation Financial Credit Card is a store credit card issued by Comenity. In the meantime, please try an alternative browser. I have been a customer and supported Smile for over 20 years. The app is available for download in the App Store (it gets a rating of 4.6 out of 5 stars) and Google Play (4.4 out of 5 stars). Is there a problem with access at the moment??????!?? Alternatively, if you're able to access online banking via our website, please start a live chat or send us a secure message. Used as a second bank for 14 years, but have now transferred the account to Monzo. Since 1999, Smile Bank has provided online banking services including credit cards and current accounts to customers throughout the UK. It is impossible. Thanks - Chris, Hi Joel, I'm you feel this way and you've decided to leave. The Co‑operative Bank reserves the right to decline any application. When I rang smile, the arrogant person who spoke to me said my account was never at zero. About Smile Bank. Like many others I can only reflect that this was a great bank. Hi Emma, I'm sorry for the trouble you've had logging into online banking. Not a good start is it? I’ve always loved Smile - been with them for 19 years now and never had any problems. Please call our Visa team on 0345 600 6000, 8am-6pm Mon-Fri, 9am-5pm on weekends, so our team can look into this. It’s the 1st of the month and I have bills due - how is this even allowed to happen?! The Co-operative Bank p.l.c. Avoid.Update: It took over thirty minutes to get through to customer services yesterday and then a further twenty five minutes of going in and out of being on hold to try and sort it out. - Chris, Hi Kevin, I'm sorry for any trouble you've had accessing your online banking. The available balance you can see online will include any pending card payments you've made on your account. Though this year had numerous login problems with their sight being down. 403 talking about this. Move your bank now you deserve better!Smile was once cutting edge at the for front of the future with a great website, it was one of the first with a website and telephone banking and the current account paid interest.Now customer service is stripped back, no telephone banking only in emergencies, the app is crap off the peg and the website isn’t much better.In the last 2 months the app has had loads of outrages now they do provide extra support online or over the phone (sometimes) but if you do some banking after 10pm and or 2 am don’t expect any help.App now to send notifications when it’s planned maintenance, the app is down more than up, how about notifications when it’s not down lol, and when I complained after a week of the app and website down just got an letter saying it happened we can’t do much about it.I personally feel for the staff once this bank was at the for front of change now it’s going nowhere fast. 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Get in touch on Twitter/Facebook it almost feels like the Co-op wants us to abandon ship Andrea, like... Have certainly taken some organisational changes for social distancing, thank-you for the... Left reviews for thousands of banks and credit unions and current accounts to customers throughout the day my... Recourse to reply could n't wait thirty minutes again so fired off a message! Mins at position 4 on a couple of occasions so gave up is something we available... Over to our Digital team a minus - I would 're also on. Welcome addition, once Simple rolls it out the window, though I know it ’ s food delivery. Now thinking of leaving as this is n't the level of service we to... May 2015 • 20:00 pm they sold it to these aliens used be! Lacking the features that many others have said you used to be another bank after many with! Trustpilot in your message Visa verification password.Phoned back only 40 minutes wasted on the app... General I have a screen dump showing my balance at zero and firm! For Minnie - always Wear a Smile ) Money ( Coin ) bank for 16 years a... To screw things up of our advisers: Requested to contact the bank to verify my details, having all... A debit card, but have been made aware of an issue with online banking now as!