I thought my Dexcom app was ignoring my high alert repeat settings - but turns out dismissing high alerts on the watch is not the same as dismissing them in the Dexcom iPhone app. I love the way you work, as long as you’re working. Adam told us, “Love the data and love the Dexcom CGM System!” Big or small, what accomplishments are you proud of? If the dex app isnt getting data, likely that means there there is no heartbeat for Loop to wake up too. (Please note: The G6 system will not work with the G5 Mobile app.) The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. If you create an account in the U.S., it will not work outside the U.S. That is important to remember if you are traveling abroad. Dexcom has an incredible customer service and tech department that work, literally 24/7, to help you in the instance that something like this happens to you. The Dexcom CLARITY software is intended for use by both home users and healthcare professionals to assist people with diabetes and their healthcare professionals in the review, analysis and evaluation of historical CGM data to support effective diabetes management. It provides relevant insights into users’ retrospective glucose values, patterns, and trends over time. Dexcom will FedEx you a code to upgrade your current receiver. I'm sure it's user error, but it's making me batshit. The Clarity app is an Endocrinology appointment at your fingertips. It can help you identify glucose patterns and, with your healthcare professional, determine the potential causes of those patterns. This does not replace your doctor, but it sets you up to walk into your appointment prepared to talk shop. It is available for free from the Apple App or Google Play stores. DEXCOM. Thanks Dexcom for innovating! The receiver is the easiest way to reset the G6 sensor from what I’ve heard. If you use a smartphone part of the time and a receiver part of the time, then Dexcom CLARITY needs data from both to provide accurate statistics. There are many work around’s out there. The Dexcom Rep said that many patients still have their old G5 app, make sure to delete this once you are using your G6 app, it can help you get a better connection. Delete G5 App. : @adamandbailey on Instagram They know how important their product is to your diabetes management and will ship you a new [insert broken Dexcom part here] overnight or 2-day air depending on the urgency. Again - was an Apple issue, not a Dexcom app issue. For many people I think you will find the core issue is the dex app simply not restarting / working. The app is named “Dexcom G6”. (simple but can be all your G6 app needs) Reset NETWORK settings. Clarity is specific to a geographic area. Turn off and back on your Bluetooth. I can't get my son's G6 to upload to Clarity via app or laptop. This post is … @jeremybarnum I think it would also be useful to make sure people clarify if they were getting dexcom bg data and the loop app didn't restart. Powered by Discourse, best viewed with JavaScript enabled, DexCom Clarity Uploader not detecting CGM when connecting to computer. After signing in the first time, if you are using a Dexcom CGM receiver, you’ll see instructions to install the Dexcom CLARITY … After 40-miles of running and 5 hours of weight lifting in one week, Adam is proud of what he has accomplished with help from his Dexcom G6 and the data from the Dexcom CLARITY app. Dexcom CLARITY is a diabetes management application for CGM users. The phone reset is not working for me. ... ("Dexcom Clarity for Home Users"), *not* the right button -- even though you're uploading for your clinic, you need to upload to a Home account, and that … HOWEVER, I misplaced my upgrade code. Dexcom CLARITY is an important part of your Dexcom CGM system. 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